Customer Service Personnel at Kradot Limited – 4 Openings

0
290

Kradot Limited is a humanitarian organization that is committed in creating positive impact in the lives of different individuals especially those at a higher risks. We have team of committed individuals who are goal driven. We provide top-notch services to our clients within Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Personnel

Locations: Ikeja, Maryland, Iyana Ipaja – Lagos & Berger – Ogun
Employment Type: Full-time

Duties and Responsibilities

  • Handle existing and prospective customers’ inquiries, requests and complaints via phone calls, emails, live chat and across all social media platforms.
  • Contribute to revenue generation through renewal calls & emails, up-selling & cross-selling to new & old customers.
  • Provide detailed information of company’s services to new & old customers for easy on-boarding & to assist in their decision-making process
  • Provide first contact resolution to customer complaints within stipulated time limit and escalate difficult issues to respective unit for prompt resolution
  • Build and nurture positive relationships and trust with customers through open interactive communication.

Requirements

  • Degree in a relevant discipline.
  • 2 – 4 years of relevant work experience in customer support/tele sales
  • Experience in startups or start up development activities is a plus.
  • Experience in E-commerce activities.

Skills & Knowledge:

  • Exhibit in-depth knowledge of customer engagement channels and experience
  • Adept in client relations and providing exceptional customer service
  • Excellent and engaging communication (oral and written) & interpersonal skills.
  • Excellent Persuasive skills.

Salary
N80,000 – N90,000 Monthly.

Application Closing Date
31st July, 2022.

How to Apply
Interested and qualified candidates should send their CV to: recruitment.kradotgroups@gmail.com using the Job Title as the subject of the mail.

LEAVE A REPLY

Please enter your comment!
Please enter your name here